Delivery Policy

 

DELIVERY POLICY

  • Orders placed by 5 p.m. (EST) are eligible for next-day delivery

  • Delivery Window: Deliveries occur between 11 a.m. - 5 p.m. While we aim to meet preferred timeframes, exact times cannot be guaranteed.

  • Recipient Availability: Ensure the recipient is available to receive the delivery for a smooth and successful handoff. If absent, packages may be left at the doorstep or building lobby (for apartments), unless specific instructions are provided. Note: We are not responsible for issues arising from unattended packages.

  • Accurate Information: Please provide the recipient's full name, address, and phone number. For apartments or condos, a buzz number is helpful in ensuring a successful delivery. 

  • Recipient Notification: Recipients are not notified prior to delivery unless requested in the card message section. We will only contact them if no one is present upon arrival. 

  • Access Restrictions: For deliveries to government buildings, if access is restricted and the recipient cannot be reached, the package will be returned to our commercial kitchen on Heron road for pick-up. A $10 return fee applies.
  • Weather Delays: Severe weather conditions may necessitate rescheduling deliveries to ensure driver safety. (ex: snowstorm of 30 cm)

If you do not see a delivery date on your emailed invoice after purchase, please reply to the email immediately with your delivery date.

For information on our delivery rates and pick-up option please visit our Delivery & Pick-Up page that can be found here.

Note: Free local Ottawa delivery is available for orders over $60.

If you have any questions or need to adjust your order before the delivery date, feel free to contact us, we're happy to assist!